Refund & Cancellation Policy

A customer normally pays ₹999 online to reserve the selected self-drive vehicle. This amount forms part of the final booking value and is adjusted against the balance payable.

The reservation advance is not a security deposit. Refund eligibility depends on the cancellation time and the conditions stated below.

• Cancellation inside the final 96 hours.
• No-show, failure to collect the vehicle or arrival so late that handover is impractical.
• Handover denied because the driver is below the minimum age, lacks a valid driving licence or required identity documents, or provides false information.
• Early return, unused rental days, voluntary trip reduction or deciding not to use the vehicle after handover.
• Accident, prohibited use, illegal activity, waterlogging, off-roading, reckless driving, negligence or another customer-caused event.

A request to postpone, prepone or materially change a confirmed booking is accepted only when the same vehicle or a suitable alternative is available for the revised schedule.

When approved, a 5% rescheduling charge may apply, together with any increase in rental price, location charge, add-on price or seasonal tariff applicable to the revised booking.

The refundable security deposit is collected separately from the reservation advance. The standard deposit is generally ₹2,000 for hatchbacks and sedans, and ₹3,000 for SUVs and MUVs.

After return, FuFu Gadi checks fuel, cleanliness, visible and underbody damage, tyres and wheels, kilometre usage, keys, documents, accessories, challans and outstanding charges. The eligible deposit balance is normally processed on the same day, generally between 7 PM and 9 PM.

Legitimate deductions may be made for damage, missing items, excess kilometres, fuel shortfall, cleaning, late return, traffic penalties, tolls, recovery, prohibited use or other amounts payable under the booking terms.

When a genuine mechanical breakdown arises from normal operation and was not caused or worsened by the customer, FuFu Gadi will coordinate roadside assistance, a mechanic, towing or recovery as appropriate.

FuFu Gadi will make reasonable efforts to provide a replacement vehicle, subject to location, availability, route conditions, time and fleet position. When no replacement can be arranged, the unused base rental amount for the unserved period may be refunded.

A booking is confirmed only after successful server-side payment verification. A bank debit or payment screen alone does not confirm the booking.

When a payment fails, times out or is reversed, the bank or payment gateway may automatically return the amount. When FuFu Gadi receives a duplicate successful payment, the additional eligible amount will be refunded after verification.

Once an approved refund is initiated, final credit time depends on Razorpay, the card network, UPI provider and the customer’s bank.

• Eligible online-payment refunds are normally returned to the original payment method.
• FuFu Gadi may request the booking ID, registered mobile number or payment reference before approval.
• A refund may be withheld until the booking, payment and customer identity are verified.
• Cash refunds or refunds to a third-party account are not normally provided for online payments.